Dear Panorama Guests,

The Covid-19 pandemic has brought the world of travel and hospitality to an abrupt standstill. As with most of our peers in our industry, we have temporarily suspended operations in all of our hotels and restaurants.

These have been among the saddest decisions for us to have ever taken. And yet, notwithstanding these challenging circumstances, we have been overwhelmed by the determination and loyalty of our thousands of colleagues in the Corinthia Family who in spite of great personal sacrifice, are working hard to look after our collection of hotels in anticipation of a return to business. We have seen the best of so many.

All of us are inspired by countless acts of self-sacrifice, hard work and generosity in the communities around our hotels, not least the medical professions battling to save lives, who we salute and thank.

Gradually, and always in line with directives from local authorities, we are going to reopen our hotels and restaurants. We will of course be returning to a new normal, one for which we are well prepared with new, detailed protocols focusing on health and hygiene in all aspects of a hotel and restaurant operation.

Corinthia’s detailed health & safety protocol, with all measures implemented in all our hotels, is available on corinthia.com. Some of these guidelines will be highly visible in the style and form of service we offer to our guests. Others are intended to address all areas of the hotel including those not visited by our guests. In all cases, the health of our colleagues and guests is the more important consideration.

The desire to travel and go place will surely return – and we will be ready for you!

In anticipation, we have also updated our reservation and cancellation policies to provide more flexibility and peace of mind.

•  For guests making new individual reservations from the 1st May 2020, for any future arrival date, changes or cancellations are permitted at no charge up to 24 hours before your scheduled arrival date. This applies to all rates and packages booked on panoramahotelprague.com or via your preferred travel advisor

•  For reservations booked via online travel agents, please contact the booking provider for information on their policies

Dear Guests, normality will return, and on this there can be no doubt. Meanwhile, we will remain vigilant in our practices and hygiene in all our hotels, following directives issued by our local authorities. Above all, we will stay close to our colleagues and guests worldwide.

Thank you from the Corinthia family for your continued loyalty and please remember:

When you are ready to travel, we are ready to welcome you at Corinthia Hotels!

Best wishes,

Simon Naudi

CEO

Corinthia Hotels