Payment

The hotel accepts the following credit-cards: VISA, MasterCard, American Express, and Diners Club. Maestro, VISA Electron and MasterCard Electron are accepted in connection with a personal identification number (PIN).

The Czech Republic's currency is the Czech Crown (CZK).  Payment is accepted in cash at the hotel reception in CZK and EUR, or in CZK by credit card. The exchange rate used will be advised by the Czech National Bank on the day of arrival. Change is given in local currency only (CZK).

A new Money Exchange Machine has just ben installed in the hotel premises. 

Please note that small variances may apply between the rate confirmed by the hotel, and the rate paid when paying with a credit card - this is due to the differing rates of exchange applied by the hotel (upon advice by the Czech National Bank), and the issuing bank of the credit card.

Pets

Small dogs allowed with the permission of the GM, a room recovery fee of €50.00 will be charged at the end of the stay. Pets are not allowed to entry in the hotel restaurant, bar and wellness & fitness centre. In public areas pets need to be kept on a leash.         

Safety & Security

All room types featured on the Panorama Hotel Prague website are fitted with double locks, eye-hole, electronic key-card locks, fire resistant doors and walls, sprinklers, smoke detectors and safety deposit boxes. Fire emergency evacuation drills take place on a regular basis, in cooperation with the public emergency services.

Smoking

Most of the hotel rooms, and all of the restaurants, are non-smoking areas. Smoking is allowed in one part of the Panorama Café and public areas. Requests for smoking rooms are to be made while making a booking, but cannot be guaranteed and are provided subject to availability on arrival.

Social Media

The Panorama Hotel Prague actively enquires regarding guest satisfaction by means of guest questionnaires which are distributed both during the guest stay, as well as via e-mail after the guest departure. In addition, the hotel invites guests to post their comments regarding their stay on any of the hotels’ social media sites, such as Tripadvisor.com, Facebook.com and Holidaycheck.com.

All guest comments are replied to by the hotel General Manager, and will be followed up by the hotel management team, when appropriate.

Each month a lucky draw from any of new guest comments made on the hotels’ social media pages will win a FREE two-nights weekend stay for two in the Presidential Suite at the Panorama Hotel Prague.
When writing your comment please mention your name, date of stay and the room number in which you have stayed. Please click on any of the following logo’s to record your comments:

Social Responsibility

At the Panorama Hotel Prague we are aware that we have a social responsibility for the local community in which we operate our hotel.

In an effort to support those who are at a disadvantage we have chosen to partner with a local orphanage home, located near Prague in the town of Ledce.

Our partnership consists of quarterly social activities, mutually held and organized by the children of the orphanage home and a number of hotel employees. These include a yearly Christmas party at the hotel, an outdoor sport activity day as well as 2 yearly educational excursions.

Besides financial contributions we involve ourselves by taking a personal interest in the development of the children.

As a guest you can contribute, if you wish, by donating your spare change in a designated till at the reception. The monies collected are then used for educational projects.

For more information you can visit the orphanage home website, by clicking here.

Time

The Czech Republic is located in the GMT 1 (CET) time zone and use winter and summer time. Last Sunday of March time moves one hour ahead GMT (CEST). Summer time lasts until last Sunday of October when time moves one hour back again (CET) to winter time. Week starts on Monday and 24 hour clock is generally used.

Water

Tap water in the hotel is safe to drink. Bottled water is available in each room at a charge.

Weather

Prague has a temperate continental climate. The seasons are usually well defined, with July and August the hottest months (28-30° C, 82-86° F) and December and January the coldest, when temperatures may fall to -15°C or 5°F. Weather forecasts for your stay can be found on the hotel's website, by clicking here.

Visa

Citizens of the EU are permitted to stay in the Czech Republic for an unlimited period. U.S. and Canadian citizens can stay visa-free for up to 90 days. Citizens of most other countries require a visa to enter the Czech Republic. Current visa requirements can be obtained from your nearest Czech Republic mission. Please click here for contact details.

Voltage

Voltage in the Czech Republic is 220 volts, and plugs are of the two-pin continental type. The hotel has an ample stock of adaptors and converters for guest use.